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Terms and Conditions of Sale

These terms apply to consumer purchases made from Mollo Watch. Mandatory consumer rights that cannot lawfully be excluded always remain applicable.

Seller

Mollo Watch is operated by MOLLO-COM, a French Société à responsabilité limitée (SARL), with registered office at 47 rue Vivienne, 75002 Paris, France. SIREN: 108 211 996. SIRET: 108 211 996 00013. EU VAT number: FR86108211996. Managing director: Luca Giarratano. Contact: hello@mollowatches.com.

Products and specifications

We take reasonable care to describe and photograph products accurately. Colours may vary slightly according to lighting and displays. Technical specifications, materials, movement type, dimensions and water-resistance vary by model; the individual product page is the reference for the watch purchased. Reasonable manufacturing or presentation variations that do not affect conformity or normal use are not defects.

Watch use and care

Water resistance is model-specific and must not be interpreted as permanent waterproofing. Unless expressly stated otherwise, crowns and pushers should not be operated under water. Damage caused after delivery by impact, crushing, misuse, unauthorised repair or modification, inappropriate storage, or use beyond a stated water-resistance rating may be excluded from any voluntary commercial warranty, subject to mandatory consumer law.

Prices, taxes and import charges

The total payable price and mandatory charges are shown before the order is placed where required by law. For international orders, import duties, customs charges or local taxes may be payable by the recipient unless checkout expressly states that they are included. Charges imposed by customs authorities are outside our control.

Order acceptance

Placing an order constitutes an offer to purchase. To the extent permitted by applicable law, an automated confirmation acknowledges receipt but final acceptance occurs when dispatch is confirmed or we otherwise expressly accept the order. Before dispatch, we may refuse or cancel an order where payment fails, fraud is reasonably suspected, inventory is unavailable, the address cannot be served, a clear pricing or technical error occurred, or fulfilment would be unlawful. Amounts paid for cancelled items will be refunded.

Delivery and transfer of risk

Delivery estimates are estimates unless expressly guaranteed. Where we choose or arrange the carrier, responsibility for accidental loss or damage in transit remains with us until delivery to you, or to a person designated by you, except where applicable law provides otherwise.

Liability

Nothing in these terms excludes liability where exclusion would be unlawful, including mandatory consumer rights, fraud, or liability for death or personal injury caused by negligence. To the maximum extent permitted by law, we are not responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

Events outside our reasonable control

We are not responsible for delay caused by circumstances outside our reasonable control, such as severe weather, customs delays, strikes, transport disruption, public emergencies, government action or carrier disruption. Any statutory cancellation or refund rights remain unaffected.

Applicable law

These terms are governed by French law, without depriving consumers of mandatory protections available under the law of their habitual residence where such protections cannot lawfully be excluded.

Returns & Refunds

Changed your mind? Contact us within 14 days after delivery. You may inspect and carefully try the watch as reasonably necessary, subject to applicable consumer law and the return conditions below.

Condition of the watch

The watch may be inspected and carefully tried only to the extent reasonably necessary to establish its nature, characteristics and functioning, as it could reasonably be inspected in a physical shop.

For a full change-of-mind refund, the watch should be returned clean, complete, and without scratches, dents, impact marks, strong strap creasing, missing bracelet links, unauthorised alteration, or signs of extended wear. Original accessories, manuals and packaging supplied with the product should be returned with it.

Where permitted by law, we may make a reasonable deduction from the refund for diminished value caused by handling or use beyond what was necessary to inspect the product.

Return shipping

For a change-of-mind return, return shipping is paid by the customer unless applicable law requires otherwise or we expressly agree otherwise. A tracked and insured return method is strongly recommended.

Faulty, damaged or incorrect products

Change-of-mind conditions do not reduce your rights where a product is faulty, damaged in transit, incorrectly supplied or not as described. In those cases, contact us with your order details and evidence of the issue so that the legally appropriate remedy can be arranged.

Refunds

Approved refunds are issued to the original payment method within the timeframe required by applicable law. Where a statutory withdrawal right applies, we may be entitled to wait until the returned goods are received or evidence of return is supplied.

Shipping & Delivery

We provide order and tracking information when available and remain responsible for the shipment where required by applicable consumer law.

Processing and tracking

Processing time and transit time are separate. Where tracking is available, tracking details are sent after dispatch. Carrier tracking may take time to update after the parcel enters the delivery network.

Delivery estimates

Delivery dates are estimates unless expressly stated as guaranteed. Customs inspections, weather, public holidays, remote-area delivery and carrier disruption may affect transit times.

Damaged parcels

If a parcel arrives visibly damaged, incomplete, incorrect or with signs of tampering, contact us as soon as reasonably possible. Please keep the outer box, inner packaging and shipping label and provide clear photographs where possible. We recommend reporting visible transit damage within 48 hours because this helps preserve evidence for a carrier claim. This recommendation does not remove or reduce mandatory legal rights.

Lost parcels

If tracking shows no delivery within a reasonable period, contact us so that we can investigate with the carrier. We may ask for reasonable cooperation with a carrier investigation or a declaration of non-receipt. A confirmed lost parcel will be remedied as required by applicable law.

Parcels marked delivered

If tracking shows delivery but you cannot locate the parcel, check the delivery address, household members, neighbours, reception desks and safe places before contacting us. We may then open a carrier investigation. Mandatory rights concerning delivery remain unaffected.

Warranty & Product Conformity

Any voluntary MOLLO warranty is additional to, and does not replace, mandatory statutory rights concerning faulty or non-conforming goods.

Commercial warranty

Where a commercial warranty applies, its duration and coverage are shown on the relevant product page or supplied warranty documentation.

What is generally not a manufacturing defect

Subject to mandatory law, ordinary wear and tear, cosmetic scratches or dents arising after delivery, normal strap or bracelet wear, battery depletion through ordinary use, accidental damage, misuse, damage caused by unauthorised repair or modification, and water damage resulting from use outside the stated rating or care requirements are generally not manufacturing defects.

Assessment

We may reasonably request photographs, video or return of the watch for inspection before approving a voluntary warranty remedy. If the issue results from accidental damage, misuse or normal wear rather than a covered defect, a voluntary warranty claim may be declined, subject always to mandatory consumer law.

Legal Notice

Trading name

Mollo Watch

Legal entity

MOLLO-COM — Société à responsabilité limitée (SARL)

Registered office

47 rue Vivienne, 75002 Paris, France

SIREN

108 211 996

SIRET

108 211 996 00013

EU VAT

FR86108211996

Business activity

Vente à distance sur catalogue spécialisé — NAF/APE 4791B

Managing director

Luca Giarratano

Email

hello@mollowatches.com

Last updated: 31 August 2026